House Desk Cookie Policy

This Cookie Policy explains how House Desk uses cookies and similar technologies on our website, platform and app.

It should be read together with our Privacy Notice (https://housedesk.co.uk/privacy).

1. Who we are

House Desk is operated by:

Stow Quill Ltd Trading as: House Desk Company number: 15671718 Registered office: 47 Jerounds, Harlow, Essex, CM19 4HE Email: privacy@bopple.co.uk

In this policy, House Desk, we, us and our mean Stow Quill Ltd trading as House Desk.

2. What are cookies?

Cookies are small text files placed on your device when you visit a website or use an online service.

Cookies can help websites and apps work properly, keep you logged in, remember your preferences, improve security, measure usage, support customer support tools, and show relevant advertising.

Similar technologies may also be used, such as:

• local storage;
• session storage;
• pixels;
• tags;
• software development kits;
• tracking links;
• device identifiers;
• and similar tools that store or access information on your device.

When this policy refers to "cookies", it also includes these similar technologies where relevant.

3. Why we use cookies

We may use cookies and similar technologies to:

• make our website and app work;
• keep users logged in;
• secure accounts;
• remember cookie choices;
• remember settings and preferences;
• understand how people use our website;
• measure performance;
• identify and fix errors;
• support live chat or helpdesk tools;
• measure marketing campaigns;
• show or measure adverts;
• and improve House Desk.

4. Types of cookies we use

We group cookies into the following categories:

• strictly necessary cookies;
• functional cookies;
• analytics cookies;
• and marketing cookies.

5. Strictly necessary cookies

Strictly necessary cookies are needed for our website, platform or app to work properly.

These cookies may be used to:

• log users in;
• keep sessions secure;
• remember cookie consent choices;
• protect against fraud or misuse;
• balance server traffic;
• allow pages to load correctly;
• maintain security;
• and provide features requested by the user.

These cookies do not require consent because they are necessary to provide the service you have requested.

However, we still explain them in this Cookie Policy.

Examples may include:

• authentication and session cookies used to keep you signed in to House Desk;
• security cookies that help protect accounts and detect abuse;
• load-balancing or infrastructure cookies needed to deliver the service;
• cookies or local storage used to remember your cookie and legal acceptance choices;
• and cookies required to remember account or site selection during login.

6. Functional cookies

Functional cookies help us provide enhanced features and remember choices you make.

These cookies may be used to:

• remember display or accessibility preferences;
• remember selected account or business context;
• support in-app settings;
• and improve your experience using House Desk.

Functional cookies are optional where they are not strictly necessary for the service. Where required by law, we will ask for your consent before using them.

7. Analytics cookies

Analytics cookies help us understand how our website, platform and app are used.

These cookies may be used to:

• count visits and traffic sources;
• measure page views and feature usage;
• understand how users move through the site or app;
• identify errors or performance issues;
• and improve House Desk.

Analytics cookies are not usually strictly necessary. Where required by law, we will ask for your consent before using them.

8. Marketing cookies

Marketing cookies may be used to:

• measure the effectiveness of advertising campaigns;
• understand how visitors arrived at our website;
• deliver or measure relevant adverts on other platforms;
• and support sales and marketing activities.

Marketing cookies are optional. Where required by law, we will ask for your consent before using them.

9. Cookies set by third parties

Some cookies may be set by third-party services we use to operate House Desk.

These may include providers for:

• hosting and infrastructure;
• authentication;
• analytics;
• error monitoring;
• payment processing;
• email or notification delivery;
• customer support or live chat;
• and advertising or marketing platforms where enabled.

Third-party providers may process information in accordance with their own privacy and cookie policies. We encourage you to review those policies where relevant.

10. How long cookies last

Cookies may be:

• session cookies, which are deleted when you close your browser or app session; or
• persistent cookies, which remain on your device for a set period or until you delete them.

Retention periods depend on the purpose of the cookie. Strictly necessary session cookies typically last only for your active session. Analytics or marketing cookies may last longer where used and where you have consented.

11. How to control cookies

You can control cookies in several ways.

Browser settings

Most browsers let you block or delete cookies. If you block all cookies, some parts of our website or app may not work properly.

In-app and legal acceptance

When you sign in to House Desk, we may ask you to read and acknowledge updated legal documents, including this Cookie Policy, where required.

Non-essential cookies

Where we use non-essential analytics or marketing cookies, we will ask for your consent where required by law. You can withdraw consent at any time by changing your cookie preferences where we provide them, or by contacting us.

Do Not Track

Some browsers offer a "Do Not Track" signal. There is no consistent industry standard for responding to these signals, so we may not respond to them in all cases.

12. Cookies and personal data

Some cookies may collect personal data, such as an online identifier, IP address, device information or usage information.

Where cookies process personal data, our Privacy Notice explains how we use and protect that information: https://housedesk.co.uk/privacy

13. Changes to this Cookie Policy

We may update this Cookie Policy from time to time.

If we make important changes, we may notify you by email, in-app notice, website banner or another suitable method.

The latest version will be available at: https://housedesk.co.uk/cookies

If we update this policy, you may be asked to acknowledge the updated version when you next sign in to House Desk.

14. Contact us

If you have questions about this Cookie Policy or our use of cookies, contact:

House Desk Privacy Team Stow Quill Ltd privacy@bopple.co.uk 47 Jerounds, Harlow, Essex, CM19 4HE

For questions about workplace data processed by your employer in House Desk, please contact your employer or organisation first.